Frequently asked questions

Botployment connects an AI customer-service assistant with your business information. It can answer product and service questions and help customers with orders and appointments, using the channels, catalog and workflows you configure.

The customer-service offering supports WhatsApp and Telegram. Each channel needs its own setup and authorization. Connecting WhatsApp depends on Meta’s permissions and account eligibility.

Eligible accounts can use the coexistence onboarding flow. Availability is determined by Meta and requires the necessary app permissions. Do not delete your number to bypass an onboarding error; verify the account and permissions before continuing.

Yes. Authorized team members can review the conversation and take over when a customer needs personal help. Your team controls when the assistant resumes.

It can help customers select products and confirm orders, or choose a service and available appointment time. These actions depend on your configured stores, catalog, services, workflows and permissions. Review the setup before using it with customers.

Supported audio messages are transcribed to text for the assistant to interpret. Transcription can make mistakes, so customers should speak clearly and confirm important details such as products, dates and quantities.

Create an account, add your business information, products or services, configure the assistant and connect a supported channel. Test typical conversations and human handoff before inviting customers to use it.

Yes. Botployment also brings together point of sale, inventory, customer records and appointments. Electronic invoicing requires Costa Rican issuer setup. Access depends on your plan and the applications you configure.

See the current plans on the homepage for included features and limits. Channel-provider requirements and charges may also apply. Check the plan details before subscribing.