AI connected to your business
WhatsApp orders from your business catalog
Let customers ask about products in a conversation, then help them confirm the details of an order. Botployment connects the assistant to the catalog you maintain inside the platform and saves the result for your team.
Fictional example · Not real customer messages
Two bags of coffee, one order to review
Customer: I would like two 250 g coffee bags for pickup.
Assistant: Two bags total ₡9,000 at the Downtown store. Shall I create the order?
Customer action: Confirms the order with the confirmation button.
The result in Botployment
Botployment saves the confirmed order with its items, quantities and selected store. The business can review it, manage the next operational step and take over the chat. Payment and fulfillment are separate steps; a chat confirmation does not complete them automatically.
Start with your catalog inside Botployment
Add products directly, or use the Excel/CSV product import. Map the file fields and review validation before completing the import. This is a way to bring catalog data into Botployment, not a general external catalog API or an automatic connection to your current inventory software.
Configure the store behind the answer
Review product details, prices and stock policies for the location serving the customer. The assistant uses your configured business context; it cannot make an external stock system current. If your settings allow orders without positive stock, make sure that policy reflects how your team actually fulfills requests.
Keep the order connected to operations
The conversation produces an order your business can work with in Botployment. Inventory, order management and POS support the subsequent work instead of leaving the team to reconstruct a sale from chat messages. Electronic invoicing requires the relevant issuer configuration; a saved order is not an accepted tax invoice.
Review exceptions with your team
An authorized teammate can inspect the conversation and take over. Use this for unclear product requests, changes to an order or a customer who needs personal help. Check the saved record as well as the conversation when testing the assistant.
Connect, test, then invite customers
After account and business onboarding, prepare the catalog and assistant settings, connect an eligible WhatsApp account through Meta authorization, and test a typical product question and order confirmation. Review the items, totals and store in the saved order. Tests on the connected channel can create real records. Telegram is also currently supported. See current plans for AI allowances and channel limits; provider charges may apply.