AI connected to your business
AI customer service on WhatsApp
A useful answer needs more than a conversation script. Botployment gives your assistant access to the business information and supported actions you configure, so a question can lead to a recorded order or appointment.
Fictional example · Not real customer messages
From a product question to a saved order
Customer: Do you have 250 g coffee bags?
Assistant: The 250 g bag is ₡4,500. How many would you like?
Customer: Two, for pickup at the Downtown store.
The result in Botployment
After the customer confirms the order details, Botployment records two bags for ₡9,000. Your team can review the order and continue the conversation. A saved order does not mean payment has been collected.
Give answers a business source
Create your products in Botployment or import an Excel/CSV catalog, map the fields and review the import. Product information, prices, store settings and stock policies provide context for the assistant. Keep those records accurate: importing is not continuous synchronization with another inventory system.
Move from a reply to a useful next step
Depending on your configuration, the assistant can help select products and confirm an order, or find a service and an available appointment. The result becomes a Botployment business record that your team can review. Configure the relevant store, services, staff and availability before offering appointments.
Keep a person available
Authorized teammates can read the conversation and take over when a customer needs personal attention. Test the handoff and return to AI during setup. Human review remains useful for exceptions, unclear requests and important details; the assistant is not a guarantee that every answer will be correct.
Prepare your first customer conversation
Create an account, verify your email and complete the business setup. Add your catalog or services, review business details and assistant settings, then connect WhatsApp through the supported Meta authorization flow. Account eligibility and permissions are required. Try a representative conversation on the connected channel and check the resulting record before inviting customers. Confirmed test actions can create real records.
Understand channels and costs
WhatsApp and Telegram are currently available. Each connection needs configuration; additional channels may be added later. Review the current plan for its shared AI USD allowance and connected-channel limit. Provider requirements and charges may also apply.